Frequently Asked Questions


1. How do I order products through this website?

You select products and add them to the shopping cart. When you add a product to the shopping cart, you will see it automatically. If you have a discount code, you can add it to the shopping cart. To pay, click on "Continue to Checkout". Here you enter the invoice and delivery address and choose the payment method. If the delivery address is the same as the billing address, you can indicate it.

After all the address details are filled in, the shipping costs will be shown. To pay, you can choose between online payment (Sisow Mister Cash) or Paypall.

Staff members of the Institute of Tropical Medicine may choose to receive the products for business purposes with payment after delivery (invoice).

2. I'm dissatisfied with a product, what do I do?

You can contact Unigear at info@unigear.be. Unigear handles your complaint and keeps you informed.

3. What is the delivery time?

The availability of the products is visible in the Gift Shop. If the ordered product is available at Unigear, you will receive it in Belgium within 48 hours of receipt of the payment, unless stated otherwise on the product. For orderes with payment after delivery (only for employees of the Tropical Institute of Medicine), the products will be shipped after receipt of the order.

4. Can I pick up the product somewhere?

Your order in the online webshop is always shipped to the specified shipping address.

5. Can I order products with an additional print?

This is possible. When combined with the Institute of Tropical Medicine's logo, we will first check this with the Communications Department of the Institute of Tropical Medicine. For more information, please contact info@unigear.be or call between 9 am and 5 pm to +32 (0) 3 233 01 69.

6. What are the washing instructions for Unigear's clothes?

To maintain the quality of the print, you can best wash your clothes inside out at a temperature of up to 40 degrees. Do not put the clothes in the dryer and do not iron over the print but on the inside. Avoid chemicals while cleaning your clothes.

7. I have a complicated order, can you help me?

Unigear has a lot of experience in the field of merchandise. If you would like personal advice for your order, please send an e-mail to info@unigear.be or call +32 (0) 3 233 01 69 between 9 am and 5 pm. We will be happy to assist you.